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Welcome to the Angel Jackets chat support!

Frequently Accessed Links

FAQ Categories

To start an exchange, you have 30 days from the delivery date. Visit our exchange portal here.

You can expect the unique tracking number of the exchange within 4-6 business days once the returned item is received in our warehouse.

You can choose another item or a Store credit for future purchases.

We have our dedicated return portal designed to simplify the process. Please refer to this page.

The product should be unworn, in its original condition, and have all its tags intact for a successful return.

Yes, products purchased with Angel Pay credit can be returned following our standard return policy.

Certainly! If you accidentally order the wrong size or color, you can return the item as long as it's in its original condition with all tags intact.

Angel Pay is a special store credit option that makes returns easy and offers an additional £15 when choosing store credit for your return.

You can apply for Angel Pay credit through our Return Request Portal. Angel Pay credit has no expiry date and can be used anytime for purchasing items from our store.

Yes, you can use Angel Pay credit during sales or promotions, and there's no limit to how much you can use on a single purchase.

Once we receive the returned item, we'll process your refund, typically taking 4-7 days to reach your original payment method.

Yes, you still have the right to exchange the item until your refund is not processed. support@angeljackets.com

If it hasn't arrived, contact us, and we'll investigate and assist with any refund delays.

We offer free shipping. Any product(s) you purchase from our store normally takes 5-7 business days to deliver.

Contact our support team at support@angeljackets.com or via Chatbot to update your shipping address before the item is shipped.

Once your order is dispatched, you will be notified of the tracking details via email, or you can ask the chatbot here.

If your package is lost or stolen, contact the courier, file a complaint, and (email us) the complaint number or receipt for the investigation.

We accept credit cards, PayPal, Visa, American Express, Discover, etc, for a seamless checkout experience.

Yes, we offer installments via PayPal. Split your purchase into three interest-free payments.

Yes, we prioritize security. We use encryption and comply with industry standards to protect your payment data.

You can select the jacket based on your body measurements. A video is also available in this link for guidance on measuring the chest/bust size.

Yes, you can update the item's size until it is shipped.

Yes, we offer free sizing assistance, and you can contact our experts using the chat above.

To utilize your reward points, simply log in to our reward portal and redeem your points.

You'll earn 7 points for every pound spent on our platform.

As soon as you reach 2000 points, you can instantly convert them into a voucher for redemption during the checkout process."

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